Benefits Of Moving To Our Voice platform in Accounting And Law Firms.
VoIP systems are equipped with powerful and easy to use features that can help firms to deliver top-notch services to banks, creditors, debtors, clients, and affiliate companies.
One of the most important tasks in the law / accounting industry is time logging. This is because most clients are charged on an hourly basis, and the companies need to know how to charge their clients. There are a number of VoIP features that can help firms handle day-to-day time tracking: call logs/reports, call analytics, call routing, and others. This way, companies can easily see how much time was devoted to complete the projects for each client, and bill them accordingly for the services performed.
Other features such as call forwarding, call monitoring, call waiting, conferencing (including video conferencing), personalized ringing and more can help firms communicate with clients, investors, and affiliate companies in a timely and cost-effective manner. Call forwarding, call monitoring, and call waiting can also help you build better relationships with their clients because features will enable them to respond to calls and inquiries on time, no matter where they are. You can even set pre-recorded messages that will answer common questions to minimize redundancy calls they receive throughout the day.
Aside from the aforementioned features, one great VoIP feature that helps companies to stay connected with their clients all the time is the find me/follow me. Setting up the find me/follow me feature on a VoIP system will allow you to forward incoming calls from your work line to other extensions (such as your personal mobile or home line). Therefore, you can still receive calls from clients and affiliate companies even when you are on the go or even after-hours. You will also have the ability to customize the call destination and automated response with options for call announcing, hold music, call routing, and voicemail.
Additionally, VoIP’s capacity to easily integrate with customer relationship management (CRM) platforms can allow your firms to access and merge vital information. In this way, they can provide their clients with personalized services and solutions that are more suited for the needs of their businesses.
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